Refund policy
Refund & Returns Policy
At Chris Can Draw, I take great care to ensure that every item is high quality and well-packaged. However, if your order arrives damaged, I’m happy to offer a replacement or refund.
Returns & Refunds Eligibility
I only accept returns or refunds in the following case:
- Your item arrives damaged.
How to Request a Return or Refund
If your order is damaged upon arrival, please follow these steps:
- Contact me at [your email or contact form link] within 7 days of receiving your order.
- Provide your order number and clear photos of the damaged item and packaging.
- I will assess your request and offer either a replacement or a full refund.
Non-Returnable & Non-Refundable Items
I do not accept returns or refunds for:
- Change of mind or accidental orders.
- Digital downloads.
- Personalized/custom items.
Processing Time
If approved, refunds will be issued within 5-7 business days to your original payment method. Replacements will be shipped as soon as possible.
If you have any questions, feel free to reach out!